Returns and Warranty Policy
Prolab LLC
Last Updated: 12 Oct 2026
This policy applies to orders placed and paid for on https://www.prolabllc.com.
1. Returns
You may return or exchange an item within 7 days from the date of delivery, whether or not it is faulty.
To be accepted, a returned item must be new or only lightly used, undamaged, and in its original packaging with all accessories, manuals and labels.
2. Clearance Items
Items sold on clearance cannot be returned, unless the item is faulty on delivery. A faulty clearance item must be reported within 7 days from the date of delivery.
Clearance items are sold without warranty.
3. How to Return an Item
Contact us within 7 days from delivery at [email protected] or +971 4 266 2477, with your order number and the reason for the return.
We will confirm the return. You can bring the item to our showroom in Dubai Production City, or send it back to us by courier.
If the item is faulty or is not the item you ordered, we arrange and pay for the return. In other cases the cost of sending the item back is paid by the customer.
4. Refunds and Exchanges
Once we have received and inspected the returned item, we refund the price paid to the original payment method within 14 days, less a restocking fee of 10% of the price of the item.
No restocking fee is charged when the item is faulty or is not the item you ordered.
If you prefer an exchange, tell us when you contact us and we will offer a replacement or another item, subject to availability.
5. Warranty
Products are covered by the manufacturer's warranty, under the manufacturer's terms and for the period the manufacturer states. Warranty service is carried out through our service center in the UAE.
The warranty does not apply to clearance items.
6. Contact Us
Prolab LLC, Dubai Production City, Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 4 266 2477